This will be a short review. As was the sign-up process.
A mate shared his referral link on Facebook. I was immediately interested, I had just moved into a new flat (lessons learnt). The idea of 100% renewable energy and a startup disruptor immediately appealed to me, two of my core interests.
But first, I had to go through the cumbersome process of switching the existing account from the property developers to me. To do this, I had to wait for the first bill to get the details, then phone up to change the account to my name, then phone up again, because they got my name wrong, then wait for the next bill to arrive in the post, so I could have the new account details needed to switch.
Then came the easy part. Switching to Bulb.
Bulb’s design is simple, intuitive and it works.
I clicked on “Get a Quote” -> Entered my post code -> Clicked on electricity (gas is central), postcode, flat, 1 bedroom. I got a quote in seconds, probably less than half the 30 seconds they claimed it would take.
I was quoted £36 per month, with 100% renewables. I was not sure if this is the cheapest, but it seemed reasonable to me and to not be supporting coal or nuclear, a premium would be worth it (on further investigation, I found out they are one of the cheapest). My previous supplier estimated my usage to be £44 per month, 22% more expensive.
I then entered my address and bank details. Signing up took about 1 minute overall. I then got a message that they will contact my old supplier and “be in touch”. One meter read later and that was it.
So, is it simpler, cheaper, greener?
The sign-up and tariffs are definitely simpler than I have experienced with other providers. Bulb is cheaper than most and with 100% renewables for electricity, it is greener.
To be transparent, it is not perfect, they are still required to pull from the same grid, so in some ways it is notional. They buy “certificates from those partners which guarantee that for every kWh of energy our members use, a kWh of green energy is put onto the grid.” They also focus on using hydroelectricity. It is better, much better. It is the directional change we want to see. Need to see.
Certainly my experience has been, that Bulb is in fact, simpler, cheaper (than most) and greener.
If you, like me, what to make changes towards a better future and you’d like to support this blog, please use my referral link to sign up. There is £50 for both of us in it.
Edit: Follow up – how is this for customer service?
“I’m very sorry you had a bad experience with Bulb recently. Our records show that when you emailed us on 23 January, you had to wait over 6 days for us to reply to your email.
While it doesn’t make up for the poor service you received, we’ve added £10 credit to your Bulb account to apologise…To prevent this from happening in the future, we’ve trained more Energy Specialists to provide member support and have built even better self-service tools in your Bulb Account.”